What you get:

• 400 Questions designed by a Salesforce Expert with 20 Certifications.

• 2 x 60 Question Practice Tests.

• 4 x 70 Question Practice Tests.

  
  

Are you new to Salesforce? Are you a pro-Service Cloud Consultant wanting to get certified?

If so, this is the course for you!

In this course, you will find over 400 questions created by a Salesforce expert with over 20 Certifications, and over 5 years of experience as an Admin, Consultant, and Salesforce Application Architect.

This course includes over 400 questions broken into 6 Practice tests to prepare you for the variety of the CRM Service Cloud Exam Certification.

Each test covers the 9 topics present in the Salesforce Service Cloud Consultant Certification guide, according to the official weightings of each section, to give you the perfect exam experience as it will be when you take the actual exam.

Look forward to five types of questions:

• Conceptual Questions: what each functionality does, best practices, and how each functionality connects with others.

  
  

• Setup Questions: where to find each CRM functionality and how to set it up according to the correct Service Cloud best practices.

  
  

• Real-world scenarios: the case a company is in will be presented, and you, as the Service Cloud Consultant in charge, will have to offer your professional advice.

  
  

• Comparative Questions: out of a set of potential solutions, which one is the most efficient, and recommended by Salesforce's best practices.

• Functionality Questions: when to use the right automation tool, like Case Assignment Rules, Flow and Salesforce Apex.

We are not associated with Salesforce or Salesforce Exams in any way, these questions are designed for further education, and do not substitute studying the official content.