Video description
There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.
Table of Contents
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Intro
00:00:31
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 1
00:05:35
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 2
00:02:57
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 3
00:11:22
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 4
00:23:47
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 5
00:16:32
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 6
00:21:00
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 7
00:21:07
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 8
00:26:17
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 9
00:37:12
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 10
00:31:15
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 11
00:43:43
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 12
00:04:19
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 13
00:11:35
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 14
00:16:31
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 15
00:25:49
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 16
00:14:32
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 17
00:03:01
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 18
1:01:02
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 19
00:22:46
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 20
00:01:58
Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Outro
00:00:32