The Communication Clinic addresses numerous different elements of communication, including blog posts, making successful presentations, writing effective emails, and presenting yourself professionally in the workplace, interacting via Skype, and more. Laid out into 99 quick and easy-to-digest chapters, Pachter helps readers identify and diagnose any communication problem areas, and then …
The Communication Clinic addresses numerous different elements of communication, including blog posts, making successful presentations, writing effective emails, and presenting yourself professionally in the workplace, interacting via Skype, and more. Laid out into 99 quick and easy-to-digest chapters, Pachter helps readers identify and diagnose any communication problem areas, and then provides prescriptive, implementable steps to not only overcome these difficulties, but to thrive in the face of them
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Introduction
Part 1: Business Writing in a Digital World
Chapter 1: “I Didn’t Know That!”
Chapter 2: Getting Started
Chapter 3: Imperfect Writing for Perfect Results
Chapter 4: Looks Count
Chapter 5: These Bullets Won’t Kill Your Writing
Chapter 6: Simple Words Are Not for Simple People
Chapter 7: Do Not Use Contractions
Chapter 8: “But I Didn’t Mean It That Way!”
Chapter 9: Eliminate Those Extra Words
Chapter 10: Email Rules
Chapter 11: What’s in an Email Address?
Chapter 12: Grab Your Reader’s Attention
Chapter 13: In the Beginning…
Chapter 14: Saying Goodbye
Chapter 15: Reasons You Make Mistakes in Email
Chapter 16: How Do I Become a Better Writer?
Chapter 17: “It’s What You Wrote!”
Chapter 18: Improve Your Writing
Chapter 19: Texting for Business?
Chapter 20: Don’t Write That!
Part 2: Presentation Skills
Chapter 21: Presentation Panic
Chapter 22: More Ways to Overcome Stage Fright
Chapter 23: Don’t Ramble
Chapter 24: It Would Have Been a Great Speech
Chapter 25: Openings and Closings Matter
Chapter 26: Story Time
Chapter 27: Write the Presentation the Right Way
Chapter 28: Polishing Your Delivery
Chapter 29: Don’t Put Your Audience to Sleep
Chapter 30: Eliminate Filler Words
Chapter 31: Don’t Let a Microphone Distract From Your Presentation
Chapter 32: Are You Letting These Speaking Quirks Derail Your Presentation?
Chapter 33: Did You Hear the One About…?
Chapter 34: “He’s Still Talking!”
Chapter 35: Tips to Encourage Questions from Your Audience
Chapter 36: Answer Questions Like a Pro
Chapter 37: Show-and-Tell
Chapter 38: I’m Speaking on a Panel
Chapter 39: Polish Your Presentations a Little More
Chapter 40: Continue to Improve
Part 3: Talk Isn’t Cheap
Chapter 41: Are You Too Nice?
Chapter 42: How Assertive Are You?
Chapter 43: Should I Believe You?
Chapter 44: Eliminate the Negativity
Chapter 45: Avoid the Use of the Word But, but
Chapter 46: Do You Have a Problem with “No Problem”?
Chapter 47: Listen Up!
Chapter 48: Silence Isn’t Always Golden
Chapter 49: What’s My Line?
Chapter 50: Two Communication Secrets to Get What You Want
Chapter 51: How to Manage “Know-It-Alls” Without Insult
Chapter 52: “Hold That Thought!”
Chapter 53: Fightin’ Words
Chapter 54: “How Can I Say This?”
Chapter 55: No Pouting
Chapter 56: Offended by a Comment?
Chapter 57: Stop Complaining
Chapter 58: Someone Else’s Bad Behavior Is No Excuse for Your Own!
Chapter 59: Work with a Bully?
Chapter 60: Drama Screens
Chapter 61: Staying Festive
Part 4: It’s Your Responsibility
Chapter 62: Your Career Is What You Make It
Chapter 63: Build Your Career, One Day at a Time
Chapter 64: Seven Tips for Young Women Just Starting Their Careers
Chapter 65: Many People Are Giving Me Career Suggestions
Chapter 66: Don’t Put Yourself Down
Chapter 67: Build Your Network Both Online and Off
Chapter 68: Are You Letting Networking Opportunities Pass You By?
Chapter 69: How to “Keep in Touch” Professionally and Successfully
Chapter 70: Don’t Whine About Your Job. Do Something!
Chapter 71: How Do I Conduct a Job Search?
Chapter 72: Perk Up Your Resume and Cover Letter
Chapter 73: Avoid Blunders
Chapter 74: How Do You Master Interviewing?
Chapter 75: Dress to Impress
Chapter 76: Avoid Job-Search Gaffes on Social Media
Chapter 77: Lights, Camera, Interview!
Chapter 78: You Got the Interview
Chapter 79: Nice Offer
Chapter 80: When to Let Your Employer Know You Are Leaving
Part 5: The Finishing Touches
Chapter 81: Do You Want to Be Noticed?
Chapter 82: Do You Project Confidence When Seated?
Chapter 83: Greetings: The Power of a Single “Hello”
Chapter 84: Introductions: Frustrations Galore!
Close
Chapter 85: Not for Men Only!
Chapter 86: Cubicle Conversations
Chapter 87: Effective International Communication
Chapter 88: Ways to Engage with People
Chapter 89: The “Halo Effect”
Chapter 90: “But It’s Playing My Song”
Chapter 91: The Etiquette of Connecting Professionally on LinkedIn
Chapter 92: We Can’t All Be Steve Jobs: Dressing Well Reaps Results
Chapter 93: Top 10 Business Clothing Mistakes
Chapter 94: Don’t Take Your Neighbor’s Bread, and Other Dining Suggestions
Chapter 95: Be a Gracious Guest
Chapter 96: Tips for Ordering Wine at a Business Dinner
Chapter 97: In a Restaurant, to Introduce or Not?
Chapter 98: Your Mother Was Right
Chapter 99: Etiquette for Hallways, Sidewalks, and Other Walkways
Conclusion