Service-level objectives (SLOs) are a key component of the service-level agreement (SLA) between your business and your customers. SLOs define the level of service you’ve agreed to provide and offer a means to measure that service. As such, they’re critical for ensuring reliability...if used correctly.

Join us for a special conversation on SLOs with Sam Newman and site reliability engineer Alex Hidalgo. You’ll learn how to build an SLO-based approach to reliability at your own organization as you explore everything from the concepts, philosophies, and definitions you need to know to the various components of SLOs, how to use them successfully, why they work, and how you can make them work for you. Along the way, Sam and Alex will also discuss some of the more complicated aspects of implementing an SLO-based approach, including how to create meaningful service-level indicators (SLIs) and how to assign accurate SLO targets so that you get useful alerts for your team—and company-wide buy-in.

What you’ll learn and how you can apply it

• Explore the origins of, need for, and challenges around SLOs and SRE
• What’s coming next for infrastructure and ops

This recording of a live event is for you because…

• You want to learn how to use SLOs at your company to improve resilience.
• You’re looking for ways to improve your incident response and engineering environment.

Recommended follow-up:

• Read Implementing Service Level Objectives (book)