Uber applies NLP and conversational AI in a number of business domains, such as customer support, in-app messages, and voice-controlled interactions with the Uber app.

Huaixiu Zheng details the challenges and opportunities of implementing AI solutions in a real-world environment. You’ll be able to see a few use cases (COTA, OCC, and driver assistant) to showcase the process of using AI to impact business. Huaixiu also outlines some of the cutting-edge research Uber is doing in the area of end-to-end dialogue systems.

Prerequisite knowledge

• A basic understanding of deep learning and how AI can impact business

What you'll learn

• Understand how to build and implement end-to-end AI solutions as well as how to use AI to enable natural interactions for customers
• See cutting-edge research in dialogue systems

This session is from the 2019 O'Reilly Artificial Intelligence Conference in San Jose, CA.