We fret about how to break system knowledge out of knowledge silos—the expert individuals with a deep intuitive understanding of our complex systems. How do these people engage with the system and act to protect, fortify, and improve it? How can engineering organizations protect and fortify experts as a key part of their observability strategy?

Beth Long (New Relic) explains how those experts represent both a vulnerability and a strength and why understanding them as a key mechanism in your larger systems helps you harness their power and protect against fragility.

This session was recorded at the 2019 O'Reilly Velocity Conference in San Jose.