Modern Supervisor Skills
This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:• Describe the nature of a supervisor’s position and its role in building a positive work environment.
• Identify and apply skills for communicating effectively with individuals and groups.
• Explain the implications of a culturally diverse society and workforce.
• Explain why a strong customer service culture is crucial to organizational success.
• Explain the role of the supervisor in creating a customer-centric organization.
Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively.
If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course.
There are no prerequisites for this course, and you do not need any special software.
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Syllabus
Syllabus - What you will learn from this course
Week 1
Creating a Positive Workplace
Week 2
Becoming Customer-Centric
Week 3
Effective Employee Communication
Week 4
Managing a Diverse Workforce
Week 5
Practical Perspectives
FAQ
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Do I need management or supervisory experience to take this course?
No management or supervisory experience is required, but might be helpful.
Do I need any special software?
No special software is needed.
Reviews
I really appreciate the course! And specially that you accept it the financial aid. Thank you so much
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
very informative, although i finished early i have to wait a month for a peer to review to get final grade
I enjoyed the corse,it was interesting .It provides the essential skills and knowledge that every supervisor needs to understand
