Developing Interpersonal Skills
In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence. This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work.
At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.
This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.
This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.
Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace
Syllabus
Syllabus - What you will learn from this course
Week 1
Interpersonal Skills
FAQ
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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