Management Foundations in the Hospitality Industry
This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations.Upon successful completion of this course, you will be able to:
- Understand how HR departments analyze resource allocation for jobs and the factors which influence job design.
- Understand how HR departments determine the most effective methods of recruiting talent.
- Identify and implement best practices when it comes to interviewing candidates.
- Appreciate the importance of a well-designed employee training and socialization program.
- Understand the importance of performance appraisals and how they can be used to guide professionals on promotion, termination, and liability avoidance.
- Understand how an organization can avoid legal liability for “negligent hiring.”
All required readings are delivered in the course modules. These include external links, articles, graphics, and videos.
The course is comprised of the following elements:
• Topic videos: In each module, the concepts you need to know will be presented in short introductory videos. You may stream these videos for playback within the browser by clicking on their titles or downloading the videos
• Discussions: This course provides activity guides as you progress through each lesson.
• Quizzes: You will have practice quizzes throughout the course to check for understanding.
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Syllabus
Syllabus - What you will learn from this course
Week 1
Module 1: Introduction to HR, Job Analysis, and Design
In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)
Week 2
Module 2: Planning, Recruiting, and Talent Selection
In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.
Week 3
Module 3: Orientation, Socialization, and Culture
In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.
Week 4
Module 4: Training and Development
In this module, we examine training programs and employee performance appraisals.
FAQ
When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I purchase the Certificate?
When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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