Virtual Agent Development in Dialogflow CX for Software Devs

Welcome to “Virtual Agent Development in Dialogflow CX for Software Devs”, the third course in the “Customer Experiences with Contact Center AI” series. In this course, learn how to develop more customized customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you’ll be introduced to more advanced and customized handling for virtual agent conversations that need to look up and convey dynamic data, and methods available to you for testing your virtual agent and logs which can be useful for understanding issues that arise.

This is an intermediate course, intended for learners with the following type of role: • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API.

Prerequisite: Before taking this course, learners should have completed the “Virtual Agent Development in Dialogflow CX for Citizen Devs” course.

• Use Cloud Firestore to store customer data

• Implement fulfillment using Cloud Functions to read and write Firestore data

• Use Dialogflow tools for troubleshooting

• Describe some third party technology which can enhance the virtual agent

Syllabus

Syllabus - What you will learn from this course
Week 1
Course Overview
Testing and Logging
Taking Actions with Fulfillment
Week 2
Integrating Virtual Agents
Course Review

FAQ

When will I have access to the lectures and assignments?

Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

What will I get if I subscribe to this Specialization?

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

Is financial aid available?

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

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Last Updated: September 1, 2015

Reviews

it was fun and sample code can reuse for create own project.